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a living room with a couch and a table with a bottle of wine  at 1221 Broadway Lofts, San Antonio, Texas

Frequently Asked Questions

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The interior dry walls, baseboards, HVAC vents, and front door will be painted. All electrical, plumbing, HVAC, and appliances will be tested and malfunctions will be addressed. A housekeeper will do a detailed cleaning of the apartment and a team member will do a final inspection before your move-in to ensure satisfaction.

Yes, we do have on-site maintenance. For normal maintenance repairs, members of the maintenance team are on-site Monday - Friday from 8 am to 5 pm.

Visit your resident profile page, submit a service request and a member of the maintenance will address the repair.

The onsite team addresses all maintenance concerns Monday through Friday from 8 am - 6 pm.

No, you don't have to be present for a service technician to perform the work.

You will need to call a locksmith to give you access to your apartment.

No, you cannot decorate the apartment without prior written approval.

If you need a service request after hours, call the office phone number, select option 2, and leave a name, number, and a detailed message.

You are responsible for replacing lightbulbs in your unit.

Amenitities that we offer are a ground pool, rooftop pool, cardio fitness center, Olympic gym, resident lounge, gas grill courtyard, charcoal grill courtyard, pet park, 4 elevators, running club, and hit classes with a trainer 5 times a week, 
 

Our pool and deck hours are from 10 a.m. to 10 p.m.

Yes, there are 5 levels in our parking garage.

No, garages are not available. 

No, storage is not available.

The washer and dryer are located within the unit, depending on the floor plan.

Some selected units provide a washer and dryer.

Yes, you can bring your own washer and dryer if the apartment does not have one. 

Yes, we are pet-friendly.

There is a $300 pet fee and $20 pet rent per pet with a maximum of 2 pets.

There are no weight or breed restrictions on pets.

Yes, there are parks for pets. 

Standard amenities are a refrigerator, ice maker, stove, dishwasher, and microwave.

No, we do not offer furnished apartments.

Yes, we offer a short-term lease option of 3 months.

No, we do not offer corporate leases.

Yes, we do offer package lockers.

If package lockers are full, packages get delivered to the office.

Yes, we will hold packages at our leasing office.

Our fitness center is open 24 hours, providing round-the-clock access for your convenience.

Exercise equipment available in our fitness center includes treadmills, rowing machines, Peloton bikes, dumbbells, a Powerlifting station, Medicine balls, a Punching bag, a Kettlebell, a Power sled, and a Functional training station. 

No, you are not able to rent the clubhouse/social lounge for a fee.

No, we do not offer a business center.

No, it does not cost anything to take a tour.

Management is available onsite from Monday through Friday.

You can apply for an apartment on our property website.

It takes 24 - 48 hours for an application to be approved.

Up-front costs depend on the move-in date. 

You can pay online through the resident portal or by using the WIPS card program.

You can pay your rent online by going through the resident portal.

Monthly fees include Valet $35 and Pest $5.

Yes, you are required to purchase Renter's Insurance covering a liability of $100,000.

Yes, we offer Renter's Insurance for $13.

Utilities are not included in your rent.

To set up your electricity, call CPS at (210) 353 - 2222.

Guests are the responsibility of the residents and they must comply with all community policies. 2 guests per resident in the pool area.

No, you will not be allowed to sublet your apartment. 

If you break your lease, the buyout fee is two months of rent.

All applicants must have a combined verifiable source of income at a gross amount of no less than three times the market rent. All applicants must have established retail credit in good standing. No felony offenses. If the criminal background search reveals past criminal behavior or pending criminal charges for any applicant or occupant which violates our policy, it could cause a denial. No negative rental, eviction, or foreclosure. 

If you cancel your application prior to moving in, application fees will not be refundable.

Yes, there is public transportation within close proximity of the building.

Our community is near the Museum of Art, River Walk, Pearl District, Tobin Center, Brackenridge Park, Zoo, Botanical Gardens, and Make Ready

The school district that we are in is SAISD.

The nearest dog park is 1 block away.

Yes, there are bike trails nearby. 

Residents shop at The Quarry at Alamo Heights.

The nearest coffee shop is Mila which is located a block away. 

The nearest grocery store is HEB Central Market, which is 2.5 miles away from the property.

Our walkability score is 9.

To get to our community, you would need to go on Broadway, and turn right onto 13th ST/Roy Smith ST. 

The nearest cross street is E. Jones Ave.

Yes, we do offer parcel lockers.

No, residents do not need to register for parking.

Yes, we do have FOB access.

FOB grants access to the parking garage, elevators, fitness center, pool, resident lounge, and main access doors. 

Yes, FOB is free at move-in. 

Replacement will cost $75.

No, residents are not able to choose their own electricity. 

Residents must use City Public Service.

Yes, residents can choose their own cable provider.

Our recommendation for a cable provider would be ATT and Spectrum. 

No, we do not use gas. 

Yes, we do have valet trash.

Our operating hours are Sunday - Thursday at 7:30 pm.  You can place trash outside at 6 pm, -No loose trash - Must be in a garbage bag and tied - No bags over 25lbs - No oversized trash bags - No broken sharp objects - 2 bag limit.

Yes, we do offer pest control.

The company is EcoTeam and they service on Fridays.

Yes, we have a $250 Administrative fee and $75 Application fee.

The monthly fees are $35 for Valet Trash, $5 for Pest Control, and an optional washer and dryer for $50.

Didn't find an answer?

Our team is always ready to answer your questions.